January 7, 2013
Home Depot's Twitter Brought Me to Tears
Lindsay Robertson, The Awl
Last spring, my first in a new apartment, I was careful to order my air conditioner way ahead of the first heat wave. I picked out a window unit from Home Depot online and scheduled delivery for a Friday in mid-May that I'd chosen as a spring-cleaning vacation day.
That morning, I woke up and looked up my order online, only to see that it had been suddenly (I'd checked the day before) back ordered and wasn't coming for nearly two weeks. I was furious! I would not be one of those people who didn't have an air conditioner when it got hot outside! I had done everything right, and I deserved my air conditioner. This wrong needed to be righted.
TAGGED: Corporate Customer Service, Twitter, Customer Service, Air Conditioner