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My friend and co-worker Tom has a thesis about Apple’s biggest problem: Google is getting better at design faster than Apple is getting better at web services. I’m a long-time Mac user and a diehard Apple fan, and even I will admit that Apple’s approach to the web has been a clusterfuck. iCloud, née MobileMe, née .Mac, has only ever been adequate at best. I’ve heard (or been victim to) countless stories of duplicate or lost contacts, calendar syncing errors, or email downtime. Outside of sync services, Apple has other web problems.
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