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October 31, 2012

Tech Industry Is Out of Touch

Dylan Tweney, Venture Beat


AP Photo

PayPal president David Marcus announced layoffs in his division this week with a tone-deaf line about delighting customers and providing great experiences. Never mind the 325 employees and 120 contractors who are going home without jobs this evening, and who could be facing months of unemployment, family stress, financial hardship, and more. Our focus is on the customers! And that’s just two weeks after Paypal’s corporate parent, eBay, said the payments division was knocking it out of the park, with revenue up 23 percent compared to the previous year.

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TAGGED: technology

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