AP Photo

Meet Sam (not his real name), an employee of a large game studio who is tasked with, among other things, handling security and fraud issues. He has some advice for you: stop trying to pretend your grandmother stole your password. (This is seriously a thing.) They are onto you. The core job of any game studio is to create video games. My job is to support our customers and our developers, so that the customers are happy with our games and our developers can keep making games. That can take any form: relaying feedback to our development team, telling our development team what issues are critical, or acting as a brake on their wilder ambitions.